CASE SCENARIO – FAQS

1. I already use HP Product Syndication, but I have a new website and want to include it as well, what are the steps?
You can register for the Product Syndication program only once, but you can always add new websites or modify an existing one.   You will need to open a n...
Sat, Aug 24, 2024 at 12:32 AM
2. I have a new domain, but the codes are not working.
It is important to mention, the codes received in the original registration are the same ones you will need to use for all of your account domains, as long...
Sat, Aug 24, 2024 at 12:33 AM
3. I registered a long time ago and cannot find the email that has the codes, how do I get them?
If you have checked your spam or junk folder and were unable to locate the email then, open a new ticket and request the agent to resend the codes and instr...
Sat, Aug 24, 2024 at 12:33 AM
4. How can I get help with the integration or technical issue?
We have a dedicated technical integrations team that ensures a smooth integration for you. Please create a support ticket and we will make sure you get the ...
Sat, Aug 24, 2024 at 12:33 AM
5. I’m having issues with the registration; my ID is invalid.
You will need to open a ticket, please provide the following information: Company Name: Email registered: Allowed domain: Partner ID: Name: Must inc...
Sat, Aug 24, 2024 at 12:34 AM
6. I’m trying to enroll but my ID is already registered.
If you receive this message, it means that you have already an account for Syndicated content, since each company or user is entitled to a single account, w...
Sat, Aug 24, 2024 at 12:34 AM
7. The employee that was registered is no longer with the company, what do I do?
I need to change my account details. We understand you might not have all the details, but providing any of the following will help our agents locate your o...
Sat, Aug 24, 2024 at 12:34 AM
8. I don’t remember the details from my account and cannot log in, what do I do?
Open a new ticket and ask the agents to locate your account. We understand you might not have all the details, but providing any of the following will help ...
Sat, Aug 24, 2024 at 12:34 AM
9. There is syndicated content from HP that is incorrect, what should I do?
There is syndicated content from HP that is incorrect, what should I do? Please open a ticket and be thorough describing the issue or need, must provid...
Sat, Aug 24, 2024 at 12:35 AM
10. I want to become an HP Partner, how do I do that?
Visit HP’s Partner Portal to learn how to become an authorized partner.
Sat, Aug 24, 2024 at 12:35 AM